Warranty and maintenance

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garantia-mantenimiento

Satisfaction Guarantee

A minimum saving on electricity consumption is guaranteed, substituting the equipment or making a return of the total amount paid of the same in the case of not covering that percentage. For verification, the customer has 3 months (90 days) to verify the equipment, applying in the case of request for verification of savings all the terms and conditions contained in the General Conditions of Sale of Green Corporate Energy SL, and proceeding the performance corresponding to the results obtained.

 

Standard Warranty (24 months)

All energy saving equipment is guaranteed for a period of 24 months (2 years), from the date of purchase. This guarantee includes the replacement of the equipment immediately, in the event of damage or poor performance of the equipment once the new studies of the installation have been carried out and determined reliably the reduction of the performance of the original equipment and not an ostensible change in the conditions of the installation originating from the customer, and covering any manufacturing defects, as well as the operation of the equipment. The guarantee does not include the costs derived from the displacement and manpower, which will be communicated to the client, in case of having them, once the action is requested.

 

Warranty Plus (36 months)

All energy saving equipment will be able to extend their standard warranty by contracting The GUARANTEE PLUS for a period of 36 months (3 years) and thus acquire a repair or replacement coverage of equipment during the duration of this warranty extension in the case of failure or underperformance of the equipment once the new studies of the installation have been carried out and determined reliably the reduction of the performance of the original equipment and not an ostensible change in the conditions of the original installation of the customer. This guarantee extension can be contracted either to the acquisition of energy saving equipment or during the first twelve months following the acquisition of such equipment, by completing the official form provided by Green Corporate Energy S.L.

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